about
Every customer
deserves to be heard.
We're building the analyst every product team wishes they had — one that reads everything, forgets nothing and always shows its work.
// 01
Why we exist
Product teams
Conversations read
People, 4 time zones
Raised to date
// 02
Story
Four years, one obsession: making the customer's voice impossible to ignore.
2022
The spreadsheet
Two PMs spend a quarter tagging 9,000 tickets by hand. There had to be a better way.
2023
First prototype
A clustering script and a Slack bot. Twelve design partners sign up in a week.
2024
Seed & launch
Aster 1.0 launches with citations as a core principle, not a feature.
2025
Series A
$34M to build the full loop: listen, cluster, rank, ship.
2026 · NOW
2,400+ teams
Signal Maps, roles and 30+ connectors. We're just getting started.
// 03
Principles
Four rules we use to make product decisions — about our product and yours.
P-01
Every answer cites its source. If we can't prove it, we don't say it — in the product and in meetings.
P-02
A hundred free users and one churning enterprise are not the same signal. Context beats volume.
P-03
Never used to train shared models. Redacted by default. Exportable and deletable, always.
P-04
No dashboards nobody opens. Fewer alerts, better answers, and digests you actually read.
// 04
Team
Researchers, engineers and former PMs from teams that lived the problem.
Lena Hart
CEO · Co-founder
Ravi Menon
CTO · Co-founder
Ines Duarte
Head of Research
Kofi Asante
ML Lead
Mei Tanaka
Design Lead
Oskar Berg
Head of Eng
Amara Okoye
Customer Success
Theo Klein
Growth
// 05
Backed by
Backed by funds and operators who've built category-defining products.
Northstar
LATTICE
index_vc
Meridian
FOUNDRY
// 06
Careers
Remote-first across Europe and the Americas. Competitive equity, four-day focus weeks, and a learning budget that gets used.